Community engagement team
A compassionate approach to complex social issues
what is the cet?
the model
Available 8-hours a day, 5 days a week, the priority of the CET is to respond to calls from streetfront businesses for people in crisis in their stores.
The goal of the CET is to provide an alternative that uses a client-centred, trauma-informed approach to crisis intervention – by providing on-site counselling, referrals to services or access to other resources as needed.
The CET has a response time of less than 10 minutes to crisis calls, and in the Fall of 2020, expanded its offerings with weekly partnered outreach sessions with a variety of stakeholders.
the impact
In the years since the onset of the COVID-19 pandemic, service offerings across the city have been strained, resulting in less access to resources for clients. In the first 6 months of 2024, the CET recorded over 1300 interactions with clients and made over 100 direct referrals to community services and resources, while providing close to 2000 direct client services on the street.
Building partnerships is a foundational piece to the CET program, and in the half of 2024, the team participated in over 140 individual partnered outreach sessions with 8 different partners and stakeholders. Of these, 25% were held with neighbourhood community police officers or transit special constables, with the goal of bettering relationships in the community.
Learn more about the community engagement team
The CET is an important resource available to all Downtown Yonge BIA member businesses.
Get in touch with us to contact the team or to learn more about the program.
